Frequently asked questions

Our Rooms

Do the rooms have a shower or a bathtub?
Most of our rooms are equipped with a shower. Only a few rooms offer a bathtub.

Do the rooms have a balcony?
We offer different room categories at the Moarhof. The Double Rooms Schleinitz and the Single Rooms Zettersfeld do not have a balcony. The Double Rooms Moarhof and Dolomit, the Family Rooms, the Holiday Apartments and the Single Room Dolomit all feature a south-facing balcony.

Is there a children’s discount?
Yes, we offer a children’s discount for stays with at least two full-paying adults in a double room.
Children aged 0–2 years stay free of charge.
Children aged 3–5.9 years receive a 70% discount, children aged 6–10.9 years receive 50%, and children aged 11–14.9 years receive 20%.

Which rooms are suitable for families with children?
Our reception team will be happy to advise you personally and help you select the room best suited to your needs.

Is there a minibar in the room?
All rooms feature a small refrigerator that you are welcome to use and fill with your favourite drinks.

Does the Moarhof offer accessible rooms?
Unfortunately, we do not have barrier-free or fully accessible rooms.

Is there a safe in the room?
Yes, every room is equipped with a safe for your use during your stay.

Your Booking

What are the cancellation conditions?
No one plans for it, but sometimes plans change — a cancellation can always occur. We therefore recommend taking out travel cancellation insurance. Further information can be found here.
Without travel insurance, your stay can be cancelled free of charge up to 30 days before arrival.
For cancellations between 29 and 7 days prior to arrival, we charge 70% of the room price.
For later cancellations or non-arrival, 90% of the room price will be charged.

What is the best way to book a stay?
You can book directly online via our website Winklers Osttirol. You can also contact us by e-mail at moarhof@winklers-osttirol.at or by phone at +43 48 52 67 5 67.

What are the advantages of booking directly?
Best cancellation conditions: Since unexpected changes can happen, direct bookings receive the fairest cancellation terms.
Best price guarantee: We guarantee you the best available rate when booking directly or requesting via our website.
Room upgrade: If available, we offer a complimentary upgrade upon arrival.
Our thank-you: For stays of 3 nights or more, we offer a complimentary drink at our bar or entrance to the Tristacher Lake beach.
More room categories: Direct bookings give you access to all available room categories, more than on external platforms.
Personal service: Still have questions about your stay, included services, or arrival and departure? With direct booking, we are always available to advise you — whether by phone at +43 4852 67567 or by e-mail.

Are dogs allowed?
Yes, dogs are warmly welcome. We charge € 15 per day (excluding food) as a cleaning fee. Please bring your own pet food. We kindly ask for your understanding that pets are not permitted in the dining areas (breakfast & dinner) or in the wellness area.

Sports & Leisure

Is there a ski room?
Yes, our ski room is available free of charge and offers space for skis, ski boots, and poles.

Where can I find information about activities taking place at the hotel?
You will find all updates in our daily morning newsletter or directly at our reception.

Is there a bike room?
During summer, you are welcome to store bicycles in our ski room.

Is there a garden?
Yes, the Moarhof is known for its beautiful garden in a quiet location. During summer, you will always find a peaceful, shaded spot and sun loungers to relax.

Can bikes be rented?
Yes, our city bikes and e-bikes can be rented for a fee.

Can massages be booked?
Yes, massages can be booked at our reception.

Is there a ski shuttle?
Yes, our hotel ski shuttle takes you to the Zettersfeld ski area between 8:45 a.m. and 10:45 a.m. and brings you back between 3:00 p.m. and 5:00 p.m.

Can ski passes be purchased at the hotel?
Yes, we can issue ski passes directly at the hotel — no waiting and no hassle.

Is the ski area suitable for families?
Yes, the Zettersfeld ski area is very family-friendly. Children’s ski lessons also take place there.

Is there a ski school at Zettersfeld?
Yes, the Lienz Ski School operates at Zettersfeld.

Are there ski huts at Zettersfeld?
Yes, the Winkler family also operates the mountain hut Pepo’s am Berg directly in the ski area.

Are there discounts on ski passes at the hotel?
Children up to 18 years receive a 50% discount on ski passes. If you are booking with children, please contact us directly, as the discount cannot be calculated online.

Is there a ski rental nearby?
Yes, at the Zettersfeld valley station you will find Joachim’s Ski Shop, and at the mountain station Ski Rental Moser.

Where is the nearest golf course?
The 36-hole Dolomitengolf course is about 7 km or 15 minutes by car from the hotel. As a partner hotel, we can offer a 30% discount on regular green fees. The entire Winkler family are passionate golfers and are happy to assist with tee times.

Is there a toboggan run nearby?
Yes, there is a natural toboggan run from the Dolomitenhütte, or from slightly lower down at the Kreithof, leading to the sports field in Tristach. Please check opening times. Our reception team will gladly assist with current conditions.

Is there a toboggan taxi?
Yes, we will gladly help you arrange a toboggan taxi for your outing.

Can sledges, headlamps or snowshoes be rented at the hotel?
Yes, we offer complimentary rental of sledges and headlamps, as well as snowshoes (available at the Dolomitenhof). For safety, we recommend wearing sturdy winter boots and a ski helmet when tobogganing.

Where can you go ice skating near the Moarhof?
There is a public ice rink in Lienz, and when temperatures are low enough, you can also skate on Lake Tristach near the Moarhof. Ice skates can be rented at the Lienz ice rink; at Lake Tristach you must bring your own skates.

Where are snowshoe or winter hikes offered?
We offer one complimentary snowshoe hike per guest during winter, led by our hosts Thomas or Helga Winkler — both certified mountain and hiking guides.